I commit to projects and do my best to deliver with 100% satisfaction.
I want happy clients, I want them to come back to me for more work and I want them to refer my web development services to others. I have been providing freelance web services since the early 2000’s and have hundreds of happy customers that have helped me create a successful small business.
I offer non-tangible irrevocable goods and services. Refunds are not issued once the contract is signed and the product is sent or service has been rendered. Once a payment is made, I do not provide refunds. If a project is canceled or postponed the terms of our contract are still in place and agreed upon funds are due.
All website design and development projects I agree to work on require a signed contract to begin. The web development contact clearly defines what we have agreed upon to be built, when it will be completed and the terms of payment. Both you and I sign the contract that we BOTH agree to honor the terms. If you change the scope of the project, an addendum will be written up that we both sign and agree to the new terms.
All web design and development projects require a deposit to begin work. The amount of the deposit, any milestones and final payment are defined in the contract. Any payment made is non refundable. Once you sign a contract, I have committed time in my schedule to dedicate to your project and am declining other work that I could be taking on.
Just as you expect the web project to be delivered on time, I expect you to deliver the required images and content on time so I can meet the deadline we agreed to. When I deliver the code to be reviewed and tested, I expect you to review the website for bugs and functionality and provide feedback to me in a timely manner.
By nature, code may have bugs in it. If something does not work properly, this does not entitle you a refund for the full project. I will simply fix the bug.
I only work in a positive and professional manner, and expect the same from my clients. If something is not right, I need the issue to be communicated to me clearly and I will work with you to come to a resolution. This includes bug fixes from functionality defined in the project scope and signed contract. The client changing the scope of the project part way through in no way means that I am not meeting the project requirements if we have both not agreed to the changes. Adding new work during the project and making changes require an addendum and additional costs.